F.A.Q.

Why book directly with us?

It is preferable to book from this official website because:
• You will have the security of the best price.
     • The possibility of canceling / modifying the reservation without penalty.
• Payment cash on arrival or with credit card.
     • You will have direct contact with our staff.
     • You will have access to exclusive offers.
     • Booking online on our website is simple, safe and fast: in the booking form at the top right you can enter data and click "Book" to have availability and prices in real time.

When can I check in / check out ?

Check-in is from 2.00 pm
After 8.00 pm and until 11.00 pm there is a supplement of 20.00 euros.
Check-in is no longer possible after 11.00 pm.
If the Bungalow is available, we will be happy to assign it to you in advance.
Check-out is by 10.00 am.
You can leave your luggage at our front desk and then pick it up before leaving.
The reception is open from 8.00am to 11.00pm
For any particular need, please contact our staff in advance. They will be happy to help you or, if available, offer a late check-out service.

Internet connection?

At the campsite you can use our internet connection (basic wifi) free of charge. For faster internet and if you want to stream Netflix, for example, we sell WIFI tickets.

Are pets allowed?

Unfortunately we do not accept pets.

Are cots available for children?

Cots are available upon request. Cots for children under 3 are free. If you are traveling with children from 4 years of age onwards, we suggest checking the availability of larger types.

What is the standard equipment of the Bungalows?

All are equipped with Fridge, stove, dishes, pots, glasses and kitchen accessories , blankets and pillows.
The sink is located on the relevant terrace.
What to bring from home: Linen for the beds and kitchen and bathroom / Beach linens
(or you can rent them on the spot for 5,00 euros per person / stay ,including a large towel)
The toilets for Big and You & Me Bungalow + Caravan and the hot showers are in common within a short distance.

Do you have a parking space?

Each bungalow has its own free parking space.
In the case of two or more cars, 10.00 euros per day per vehicle will be paid.
Vehicle circulation is allowed from 8.00 am to 11.00 pm
After this time you may need to park near the campsite.

Which credit cards do you accept?

We accept Visa, Mastercard, Maestro, Cartasì, Jcb , PayPal. We accept cash up to the amount allowed by law

Are there supermarkets and bar restaurants?

Inside the campsite there is a vending machine. A Bar cafe is in a few meters from the campsite, supermarket is in Assenza at 500 meters from here near the beach. There are numerous restaurants / pizzerias and supermarkets within a kilometer. The biggest supermarket is in Malcesine (about 5 km from us)

Can guests under the age of 18 stay at the campsite?

Young people under the age of 18 can only stay in the campsite if accompanied by an adult. If the accompanying adult is neither a parent nor a legal guardian, a document confirming the consent of the parent or legal guardian will need to be presented.
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Do you organize transfers from / to the airport / train station?

On request we can arrange taxi transfers. the service is charged. It is sufficient to communicate the arrival date, the airport, the time and the flight number. The transfer agent will wait for you at the exit gate and will accompany you directly to us.

Is it possible to recharge the electric car?

The aquacamp is eco-friendly!
With the station for recharging electric cars, it provides guests arriving from Italy and abroad with a safe point of reference for those who love to combine a holiday with respect for the environment.
Because the challenge today is to be able to have fun, travel, move and move while reducing the negative impact of pollution on the world we live in as much as possible.
And the Aquacamp offers guests a car charging station, capable of recharging your car.
Refilling is paid ( 0.50€ for kwh ).

Is it possible to rent bicycles?

Certainly. They are free to use and subject to availability. They do not take reservations. They should be reported to the reception after use.
Users: Adults or minors accompanied by people who assume their responsibility can access the bicycle service.
Responsibility: Aquacamp declines all responsibility in the event of improper use of the vehicle or failure to comply with the rules of the Highway Code.
Damages/Breakages: The bicycle must be returned in the same condition in which it was picked up; in the event of damage and/or breakage caused or suffered by the bicycle, compensation will be requested. Alternatively, the user can have the vehicle repaired at his own expense. In the event of irreparable damage, a sum of €400.00 will be requested. by way of compensation.
Obligations: The user undertakes to keep the rented vehicle and to return it to the Reception after use; use the padlock whenever you leave the bicycle unattended; drive and use the bicycle in compliance with the Road Rules; report any damage caused to or suffered by the bicycle.